It is possible to check the voltage of your battery using a voltmeter. . EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Search General questions or product specific choose what you're looking for from our awesome drop down menu. GoTrax GKS: Specs. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. *You may need to perform a recalibration up to three times to fix your issue. Powered up the scooter. I cant find anyone who sells them including the gotrax website, acisneros0873 - Has been extremely slow to respond with replacement parts. Once you ensure the position is correct, gently slide the pack into the tiller. It goes fast and I can go up big hills . I have had it for over a month now and have had zero problems with it. But some parents may balk at spending more than $100 on an electric scooter. Make sure the petals are level with each other and on a flat surface. *You may need to perform a recalibration up to three times to fix your issue. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Power completely shuts off while riding. If your charger does not turn green when you plug it in, your problem may lie in your charger. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Reattach the console/head unit by sliding it back into place. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Fix stuck GOTRAX GXL V2. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Please Note, some electric scooters share error codes. This is telling you the charger is working. In removed the old handle bar and battery and installed new one. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. I err on the conservative side, and would rather "under charge". Beeping can also indicate uneven pressure on the hoverboard sensors. Entice customers to sign up for your mailing list with discounts or exclusive offers. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. GoTrax - GMAX Electric Scooter. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). :~f 12`L,@" These codes will pop up over your console's display when there are issues within your electric scooter. You can recalibrate your Gotrax hoverboard by following the instructions above. 0000002170 00000 n This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Apr 15, 2021 The motor would sometimes "sputter" (not engage) when you push down the throttle. Grab the new battery pack and ensure that your are installing the battery pack correctly. (If you see an issue, please stop and consult a technician before proceeding.). Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Press J to jump to the feed. What if the part I ordered did not solve the problem? Recommended rider age . Easy Fix but time consuming. I am on the hook to pay for shipping to send back their poorly made products. Doesn't matter if the battery is charged or not. Gotrax is known for adapting its electric vehicles to the needs of consumers. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Shop safe on GOTRAX Official website. This is a few specific actions that act as a reset for your board and can fix many common issues. When you connect the charger to the hoverboard it will turn red to let you know it is charging. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. When it comes to hoverboards, the magic fix-all is called recalibration. Codes often have simple solutions and we are here to assist. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. If there is, youll need to buy another one and replace it. . There is no doubt that hoverboards are a popular and fun way to get around. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Visit the Gotrax . Make sure that these are not punctured if they are air-filled. Further, the locking pin is completely . A leading manufacturer of Electric Scooters, hoverboards and e-bikes. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. `f25Jz>`lf(< @%-vCN Turn the key or power switch on and engage the throttle all of the way. As an Amazon Associate I earn from qualifying purchases. E5 - Replace controller / replace entire product. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Looks like spring issue. So frustrating. Try recharging the battery pack for 8 hours. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Check which of them the problem is and get it fixed immediately. . Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. I kicked off the odometer began registering speed. I continue to struggle with GOTRAX's customer support team. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Include an image for extra impact. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Here is a link to find the manual for your Gotrax hoverboard. Problem not solved. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. I've had mine for almost two weeks now, and have not experienced these issues. 0000002987 00000 n GoTrax V2 Not Working. Of course, with any new or growing technology there are often hiccups along the way. If still showing error code, contact Customer Support for assistance. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Store the screws and hook in a safe location for later use. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Check Out Our Guide! 0000008779 00000 n Hold down the power button for 10 seconds. Set the battery to the side for disposal. I've emailed support but I'm waiting. So far so good for me. Disconnect the brake lever switch connector from the speed controller. Home. Need help troubleshooting a scooter issue? 0000006755 00000 n This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. When the scooter is powered on, press the power button 3 times to switch the speed unit display. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Entice customers to sign up for your mailing list with discounts or exclusive offers. Tip: Try to lift as straight as possible out of the tiller. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. It was the front wheel so more difficult, cost 40 for replacement. I have given up on this company doing the right thing. As you can see here I was able to do it with my fingers. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Set the line out of the way once disconnected. All rights reserved. 110 0 obj <> endobj xref Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. I was super encouraged as the handle bar looks a little different from the original version I received, better. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Can't get the scooter to start. Since battery indicator has 4 bars, easy to do the math. Missing tire extension - poor quality control. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS If the scooter is off but still takes off, this means that the control box is damaged. 110 20 It sounds like a bad battery but checking the connections is the first step. 0000006275 00000 n This scooter is giving a E3 Error code and the manual simply states to replace the console. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Thank you GoTRAX for fixing my 7 year olds birthday gift! If your Gotrax hoverboard will not turn back on you are experiencing an issue. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If you experience problems with any of these models of e-bike file a claim below. Take care of your ride so it can take care of you. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 0000000016 00000 n You will see the LED lights start to flash. If it's not been used for a while, it might need charging. For example, only standing with one foot on your hoverboard can cause some models to beep. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. 0000002509 00000 n This may be caused by several factors, but luckily there are solutions to all of them. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Back wheel cover scraping tire. Here is a link to find the manual for your Gotrax hoverboard. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Now i have error code 30! Has expected us to be scooter technicians to diagnose the problems. When you plug your charger into the wall, the indicator light will turn green.
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