After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Buyer pays for return postage: . If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Many eBay sellers accept returns if you've changed your mind. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Required fields are marked *. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. In this case you can: Refund the buyer and get the item back. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. If youre a reseller in 2023, you can find deals on items in many places. Message 3 of 7 latest reply 1 Helpful Take a front, back, side, and inside view of your item. You can chat with other sellers about anything to do with running a business on eBay. Once you request a return, the seller should get back to you within 3 business days. Check out how to file a damage claim with FedEx if your item gets damaged. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. eBay Exporter of the Year was a great success! You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Tip Returns happen. The dispute is Not As Described. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. The criteria for Top Rated Seller is here: Top Rated Seller Program. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. If the return request is for Item not as described, I get them to let me know why they think it is not as described. Keep in mind that some returns can remain open for up to 35 business days. You might be asking, "Do private sellers have to accept returns?" The answer is No. Print an eBay return label Tip You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. However, it does happen and when it does, I have to deal with it as best as I can. Ebay sides with buyers in not as described claims. More shipping tips from your fellow sellers! After all, I paid for the insurance right? There are several ways you can send an item back to the seller. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You can also find more information in our full article below. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Ifyou use an eBay returns label, tracking details areautomatically uploaded. If you bought it over eBay and it isn't right, it's the seller's problem not yours. I have been selling on eBay for 23 years and I do not accept returns and never have. This is a good option for low-value items. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Enter a return merchandise authorization number, if you use them. Your email address will not be published. With this selected, I am giving a clear eBay return policy. I don't plan on stopping any time soon. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Regardless of the outcome, will the buyer be able to leave negative feedback? We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. How to use your eBay earnings to purchase shipping labels. 1. Never received the item and i contacted ebay and seller and no response. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. I have reported the buyers, but I still have all 12 returns counting against me. Select your reason for closing the return from the dropdown, and add details if you want to. Say something like: There is a scratch on the back, please see photo #9 for details. I first contact the buyer and find out what is wrong with the item. Still, it wouldn't really matter what you put in the description. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. What do you mean by adding sold as is to your terms and policies? Read the complete details about the eBay Money Back Guarantee. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Return Claim "Not As Described"? Covers your purchase price plus original shipping on virtually all items. Couldn't tell you if it helps but it doesn't hurt. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. This was one of those times I was pretty happy I had taken photographs while I was packing it. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. The eBay Resolution Centre is at the bottom of this page. 2. How long should I give a seller to fix the problem before I contact eBay? Offer customers 30 day refund policy because EBay is always going to side with customers. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! And this is my fault? You can still close it if things are resolved. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. This is something I have saved as a document and I just copy and paste it into all of my listings. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Once you've accepted a return, the buyer should send the item back to you as soon as possible. You won't be able to re-open the request once it's closed. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. .. in essence. nirE troP ,naM fo elsI. moment, Oh, Ship! If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. This happens more often than not. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Youll hear from us within 48 hours. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If we're asked to step in to help, we may ask the buyer to return the item to you. Tip They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. 3. eBay will review your case and get back to you within 48 hours. View cart for details. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. I find that if an item sells once, it will again. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. You'll also be responsible for covering return shipping costs. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. We guarantee that you will get the item you ordered or get your money back. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. What if an eBay buyer damaged an item and wants a refund? 1. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Check out our FREE intro Workshop! I have details about my terms with shipping, returns, freight shipping, and refunds. Here's how to print an eBay return shipping label: Go to Purchase history . That is assuming the item is truly Not as Described. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. This will definitely help any return request case that comes your way and a good habit to get into. If you've sold on ebay long enough you've had this happen. Tip - edited When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Research your model before purchasing this because there will be no returns for buying the wrong item. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. This is a good option for low-value items. Depending on your return policy, this may or may not include the original shipping cost. View cart for details. Most sellers refund as soon as they get the item back. A buyer insists the item was not as described in order to force a return. If you havent received an item, we usually refund your money immediately via PayPal. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Whether you need to accept the return depends on their reason for opening the return. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Do I need to pay extra for the eBay Money Back Guarantee? You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. I cant make the buyer read it! Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Do I need to pay extra for the eBay Money Back Guarantee? The seller covers the cost of the return. This will get them to move the decision in my favor and pay out the damage coverage. So what happens if your eBay item is not as described? Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. See how to check the status of your return. Enter the amount you wish to offer the buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. How to issue a partial refund after the item is returned. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). You can choose whether to accept returns if a buyer changes their mind about a purchase. I threw everything away". You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. This is a good option for low-value items. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. - edited Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. You can even notate it in your description when you list anything that might be wrong with the item.
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