However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Due to data protection laws were not able to process cancellation requests by email. Less than 24-hours or failure to show for travel. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! I will avoid any dealings with them again. Traveler beware. The travel agent will stamp and cancel your tickets. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Companies can ask for reviews via automatic invitations. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. The process also differs if you have already checked in online and got your boarding card. Seriously this is basically a scam. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Got the answering machine again. Some of the add-ons on this site are powered by. You have been added to the mailing list. Really poor service - i would have nothing to do with this company. Compare prices, times and shipping companies for your ferry using our price search. As a result of the above incident, my BRP (resident permit) was also stolen. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line We may also ask for additional information if you wish to change the email address or phone number you have provided. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. First time I used it I assumed that all the cabins were booked. Please do not hesitate to send us a message or give us a call. What attractions are near Direct Ferries? Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? You are using an out of date browser. Verification can help ensure real people write reviews about real companies. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. 2901 Third Ave., Suite 500. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Dear Stewart, Thank you for contacting us. Go directly to the companies providing the ferries. Washington State Ferries. Location is not clear? Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. How can this even be possible. We remain at your disposal. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. EVER! Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Thank you for booking with Direct Ferries. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. We use dedicated people and clever technology to safeguard our platform. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. They said they would check it out. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Dear Donal, Many thanks for your review! Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. It was actually in USA dollars so my trip cost 1200 which is extortionate! With some ferry companies we'll be able to Kind regards, Maya from Direct Ferries. I was unable to check in as the FRS website didnt recognise the details. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Please note: prices rise as space becomes less available. We remain at your disposal. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. If you make an amendment request through My Account the amendment fee is only 10/10. Our customer support team will be happy to help. Our original booking made in January for April was cancelled by the ferry company. 91% of travellers recommend this experience. For a better experience, please enable JavaScript in your browser before proceeding. It's a workaround but WAY cheaper than cabs. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Please react urgently on my requests. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Each ferry company has its own cancellation policy. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. How older, less computer savvy, or with no smart phone can work this out is a true mystery. 100% of travellers recommend this experience. Go direct to the ferry operator. Follow us on Twitter for the latest WSF information! I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Ferry delay compensation. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. They will look after you - Direct Ferries arent interested! The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Just as a point we had terrible problems with A ferry and will never use them again. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. This is my first negative review for a company. No way of calling them. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Suggested companies are based on peoples browsing tendencies. Googled other phone numbers - all disconnected. They said it would take 48 hours to confirm. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. Diabolical way to treat disabled, limited income people , or even anyone!! Our credit card was charged but we never received any confirmation or ticket information. The website was setup easily and everything worked fine. I am writing to seek your support and look at this matter with sensitivity and compassion. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Have a browse through our website and use our simple ferry booking I made reservations. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Could be a little clearer to help new customers. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. I could find no way to contact other than amendment. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. No questions have been asked about this experience. Appalling customer service. Please note that the applicable cancellation policy depends on when we receive the tickets. My service experience was awful. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Phone. Stay away. Would recommend at all cost, better buy is straight from actual company. Editor, Marcus Herbert. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. I tried to amend my booking several times. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. I have NOT picked up my ferry tickets. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. It goes against our guidelines to offer incentives for reviews. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Do you mean direct ferries are trying to alter the contract or the op?. The booking process was smooth and simple to follow. Tried to amend reservation to Mar 3-6. Refund requests must be submitted prior to the product expiration date. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Verification can help ensure real people write reviews about real companies. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? If you are outside of Athens (e.g. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Tried to contact by telephone- dont take incoming calls. Please note that a small cancellation fee of 6 (euros) per booking applies. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between I had the same problem with P&O and vouchers. You can compare the best prices from all train lines and book online directly with Wanderu. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. Here's a list of resources you can use to check your refund status in Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it For contact details visit our contact us page. Here are 8 tips for writing great reviews. Please don't hesitate to contact us, if you have any queries. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Find out how we combat fake reviews. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. WebNeeded to change tickets. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) So cross. The reservation is only related to The money being shown on day 5 as having been taken by FerriesDirect. Hi Team, Hope you are well! WebWill I get a refund if I cancel my booking? saved me almost 50% of the amount I have recently been having to pay for this journey. It may not display this or other websites correctly. They charged me 79.00 to cacel a booking. Having help to step onto and off the boats were very helpful and appreciated. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. WebA horrible experience. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Thank you for booking with Direct Ferries. Less than 24-hours or failure to show for travel. Direct ferries is refusing a refund even though we are in lock-down. due to bad weather conditions, strikes, etc.). I have already picked up my ferry tickets. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. So now I just lost my money, because of their incompetence. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. I should have stayed with you ! WebScore: 4.3/5 (13 votes) . The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. We do care about our customer and completing all amendment requests that we receive. I have attached documentation needed to prove the above incident. You can find your booking reference number at the top of your confirmation email. Need to talk to us? NEVER we got any mail of you. All rights reserved. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. How can this be possible. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. When cancelling via phone or email the cancellation fee is 30/35. Wondering what happens if your ferry travel plans change? Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. But, although they sent a confirmation, they make it clear that it's not a ticket. Needed to change tickets. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. With our quick and simple ferry finder tool, finding a Reviewed 18 September 2020 via mobile. . It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair.
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