Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. 12/29/2022. The coupon, of course, expired in 12 months. It promises a full money back refund in the case of a canceled event. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. I had to do all the work, not them. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Should You Become a Constitutional Lawyer? Less than two weeks later, StubHub amended its policy. StubHub is represented by McDermott Will & Emery LLP. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . The complaint claims that the company did not offer refunds for tickets to canceled events. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Unsubscribe easily. Re: adele show refund. Ive been trying to get my money back for 2.5 years with no luck! At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . It is important to note that the settlement is not final and the settlement process is ongoing. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Please use any other ticket resale company this one doesn't care about their customers. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. But, as an alternative, the 120% off coupons were also . Many events this past month were canceled. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Thank you, you have successfully subscribed to our newsletter! They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. It also asked for a reinstatement of the pre-March 20 refund policy. I purchased OHL tickets the day before the game. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Show was cancelled on 12/29/21 the day of the show. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. It also points to a recent spike in e-ticket sales, which increased ticket prices. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. The news comes just over a week after ticket resale sites began requesting corporate bailouts. I purchased tickets via StubHub for a concert 3 months in advance. Sign up to receive our free weekly newsletter. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Who should shoulder those cancellation costs? Sep 15, 2021, 1:28 PM. The company reportedlydoesnt have enough liquidity to honour these requests though. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The suit explains how StubHub has changed its. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. 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StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Last Updated on May 5, 2021 by Dave Clark. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Sign me up! StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. I found out they listed under a wrong account. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Do not use STUBHUB, they are not an honest business. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Fan rewards: Ive used Stubhub for over 4,000 transactions. The case is still pending, but will be heard by a jury. They said it would take up to 30 days. It is possible to request a refund on a purchased StubHub ticket manually. I still have tickets for myself for that Gabriel Iglesias show. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Print. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. This is the only way to get a cash or credit award under the Settlement. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Id like my money back! Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Copyright 2022 Consumers Unified LLC. McMillan lawyer Nick Coulson echoed the sentiment. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. StubHub stopped guaranteeing cash refunds. In March 2020, as the scope . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. He was offered a coupon that was worth 120% of the original price. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Add me I had cancelled tickets in Arizona last year. settlement administrator or your attorney for any updates regarding Then he retracted, saying that there doesn't seem to be any tickets left for the game. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Read the complaint here: StubHub Refund Class Action Complaint Top Class Actions is a legal news source Call 1-866-788-2482 to speak to a customer service representative from StubHub. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Previously, she represented workers and retirees at a national employment law firm. He has prosecuted a variety of consumer protection and complex employment cases. They never followed up. Mobile app: Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Privacy Policy | We value your privacy. StubHub has stated that they will provide no comment on pending litigation. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. The company is accused of failing to resolve complaints from tens of thousands of customers. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. All rights reserved. FanProtect Guarantee: Prices may be higher or lower than face value. I am appalled at their lack of customer service and straight out thievery. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. | Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Terms and Conditions. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Call toll-free from the U.S. or Canada, or chat online with support. Under normal circumstances, these processes are manageable. Combined with viagogo, we now span 90+ countries around the world. Lorenzo Gordon, Adobe Images Our content is intended to be used for general information purposes only. I listed tickets and never heard back that they sold. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. McMillan then asked StubHub to refund his money. It was also worth 120% of the original order price. Sign up for ClassAction.orgs newsletter here. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Still have tickets to the cancellation. But, as an alternative, the 120% off coupons were also available. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. The company then changed its policy to cover these situations. I have not received any information on recovery of my money yet. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Until the event id canceled (not postponed) they won't give a refund. Through this action, we hope to provide people some small bit of relief during this uncertain time.. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. And the beat goes on. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. They're upset StubHub is refusing. They asked me to list it as resale. Again, there is another confusion about listing a ticket for sale. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. Required fields are marked *. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. FALSE. Unsubscribe at any time. A California state court authorized the notice. The company is accused of failing to resolve complaints from tens of thousands of customers. They were processing refunds for canceled events just like they previously did but then changed their policy. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Same seats wrong game. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. StubHub claims it is postponed not cancelled and will not give me my money. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. I want my damn money from the purchase of my tickets!!!! I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Either take their alternative or take a refund. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. This is so ridiculous. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. You will not receive a Settlement award under the Settlement. The federal court ruling in the case is a consent judgment between the parties. Save my name, email, and website in this browser for the next time I comment. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. This browser does not support PDFs. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. If the show ends up being cancelled you will receive a refund. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. StubHub is an eBay company that began selling and reselling event tickets in 2000. However, you've agreed to the terms and conditions of Stubhubs sale policy. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. In the . Share this with everyone please!!!! The plaintiffs may also opt to file a lawsuit on their own. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. According to the complaint, such was the case until the coronavirus pandemic became the new reality. I had to spend hours on the phone with StubHub just to get them to do their job. your claim status, claim form or questions about when payments are I bought 2 tickets to a concert in SC that was cancelled. If you sell on Stubhub they will waive the sellers fee. Despite the alleged deception, the company's policies did not reflect the actual . 2023 The Hollywood Reporter, LLC. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Gender Discrimination against Transgender and Nonbinary People. The suit also calls for a return of customer trust. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. If the other driver has minimum liability coverage, can I still sue them? StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. This putative lawsuit is related to a multi-state investigation that StubHub settled. Things You Should Know. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Its policies are not just designed to protect consumers. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Come to find I was charged $300 from my bank account. NEVER USE STUBHUB. THEIR GUARANTEES ARE A LIE. A link has directed you to this review. FAQ. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Please add me. Not by phone, email, nor chat. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers.
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