If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Call (877) 878-8883 to order from a Customer Service Representative. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Please visit theGovernment of Canadas websitefor more information. View vessel seating chart for San Juan Clipper. The RTC Clipper card is a photo identification card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. It currently shows I have the amount in the pending passes area but shows I have it in cash value. A single beep and a green light means you paid for your ride. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. This is just another barrier to transit: an opaque payment system. The Victoria Clipper V vessel is a passenger-only ferry. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. A: Your anger is warranted. There's no need to open an app. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Clipper automatically checks for a valid pass. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Proof of payment is required. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. We do allow walk-up day-of guests to purchase tickets if space allows. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Weekly and monthly passes are not available. I'd like to plan my visit to the Bay Area in advance. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Please call 800-888-2535 or submit your request via our contact us page. If your card is registered, contact us so we can block your card from further use. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. 2020, Metropolitan Transportation Commission. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Can two people use the same card at the same time? Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. To find the cost of a particular BART trip, use the BART Fare Calculator. News; Twitter Twitter, Opens . If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. How can I set up my card to automatically reload? To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. 213-204-2900. It is charged for those who enter a station, ride a train, and then exit the same station. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Limited-use tickets are not available on phones. If you do not hear any beeps or see any lights, your card may be defective or damaged. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Your session is about to expire due to inactivity. Enjoy the convenience of booking the entire trip all at once. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. However, you will need to register your card as part of the process, if you havent already done so. All rights reserved. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? I loaded value online, but when I tried to use my card, it wasnt there. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Skip the side navigation menu and go to the main content. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. You can set up automatic reloading when you initially order a card and load value online. Complete the form below and a dedicated account manager will be in touch. Season Tickets. Choose an Option to Begin Planning Your Trip. There is a $5 fee for this service. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Vista Panoramic Upgraded window seats in Vista Class. We strongly encourage customers to take advantage of the time to unplug from technology! Phone: (213)-204-2900. We notify customers 30 and 60 days before the expiration date of their payment card on file. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Some purchasing limits applyas outlined on our sales page. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You may also bring other food onboard, but no outside alcohol may be consumed onboard. County Connection. If you have a monthly pass, it will obviously expire at the end of the month. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. To find out more information about replacing an RTC card, please visit 511.org. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Key Clipper information translated to Chinese. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Use the same ticket when you exit. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Please allow ample time in your schedule to check in required luggage. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Cookie Notice The discount is even greater if you add multiple nights! The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Clipper cards pending pass? If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. YES! Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. This page includes how it works, mobile payments and Clipper mobile app. The outside viewing deck does not have reserved seating. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. But if you tag off, Clipper will return the difference of $6 to your card. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. What if Im having trouble using my Clipper card at a bike share station? The extent to which you can use your card and the fees that apply depend on your credit card company and bank. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. For account-related If you have an 8 ride pass, your rides will expire in 30 days. Keep your phone handy in case an inspector asks to see your fare. Check out our virtual tour of the Victoria Clipper V! All rights reserved. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Please plan accordingly and allow sufficient time. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Key Clipper information translated to Chinese. I set up Auto-Reload, but its not showing up in my online account. Your session is about to expire due to inactivity. Log in to your account to add a Backup Payment method. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. redditads Promoted Interested in gaining a new perspective on things? 2,123 Reviews. I'm visiting the Bay Area. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. No input is required. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. As others have said, it's RFID interference with other cards that's likely the problem. Phone. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Select "Transit card" and "Add Clipper card". Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Hotel Package: Non-refundable within 4 days of travel date. Check out the r . There is a 50 cent surcharge per trip for paper tickets. Transit Agency Tips. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. We do not accept cash, checks or debit cards requiring a PIN. What is the best way to tag on the new Clipper card readers? TDD/TTY: 711 or 800.735.2929. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. But if a customer already has value on his/her card, that value should not be removed. You can use Clipper cards on all Bay Area transit agencies. Sign up for year-round getaways, special offers, and more. Can I get a Clipper card before I arrive? You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. HVD applies only to BART rides. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Try tagging your card again. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. This page includes when value is available, online orders, different types of value, and blocked cards. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. What should I do if my card is lost or stolen? Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Credit card charges are processed immediately. Many transit agencies offer some type of 31-day pass for your convenience. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Privacy Policy. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. To provide payment, log in to your Clipper account and edit your Primary Payment method. This is separate from confirmation of payment. Seniors age 65 and over get62.5% off with a Senior Clipper card. Get the Clipper app. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. This is different in the phone environment. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Log in to your Clipper account to add backup payment. Please have your vaccination card or a photo of it ready in the event you are asked to show it. After we collect payment, we will send you an email confirming this. So if your primary funding source is declined, your order will be charged to your backup card. This site is protected by Google's invisible reCAPTCHA. We will automatically send a declined payment notice to the email address in your Clipper account. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Can I get reimbursed? Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. All rights reserved. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Clipper card pending passes cash value. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Getting Started. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. I loaded value online, but when I tried to use my card, it wasnt there. On the cable car, the conductor carries a handheld card reader. A Station Agent can help direct you. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. All Access Digital offer for just 99 cents! How do I set up and use a Clipper card on my phone? If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. New to Clipper? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. You can also carry on one small piece of luggage and one personal item. Indeed! Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Only registered Clipper cards are eligible for refunds. The most you can load online at any one time is $255. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Your card should arrive within 5 to 10 days. This page includes debit cards and refunds. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). If one does not use the Clipper card for six months, it can be frozen. Getting Started. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Your 31-day pass becomes active the first time you use it to pay a fare. The terminal is located on Alaskan Way at Pier 69. Funds are immediately available when added using a vending machine at BART. Ticket Central. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Funds added using Apple Pay and Google Pay areimmediately available for use. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Set up is easy and can be done on the spot or in advance while you are at home. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. What's the difference between cash value and BART high-value discount (HVD) tickets? U.S. Immigration . Learn more about Clipper START and how to apply here. Clipper on your phone. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Yes, you can use the Clipper app to manage your account on your phone. Otherwise, you will be logged out automatically. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. You must apply for an RTC Clipper card in person at a participating transit agency. This page includes how to tag, card issues, and visitor info. For more information, please see our Seattle-Victoria fast ferry schedule. Can I load value on my mobile phone at a transit agency ticket office? However, there are 3 Clipper vendors at SFO. Key Clipper information translated to Chinese. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Riders are encouraged to get a Clipper Card to avoid the surcharge.
