Published on: January 2, 2023. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. | Read 21-40 Reviews out of 264 Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The floor is never cleaned properly and the water dispenser has mild on it. I choose at this time to cancel our memberships and truGym continued to take money from my account. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The Gym is crowded all the time. Most of the equipment is very old and remains unfixed for long periods of time. Trugym Chathamarrrgh!!! I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Awful showers. ?TruGym this is unlawful and action is being taken. This gym is great! Staff come across rude and unapproachable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Don't join this gym. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Verification can help ensure real people write reviews about real companies. It would also be good to have some hit classes in the morning at 6. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Stockton On Tees - AVOID!! After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Companies can ask for reviews via automatic invitations. Your cars are not safe! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Your experience matters. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. 0 star! We use dedicated people and clever technology to safeguard our platform. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. How many stars would you give TruGym? A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. The evening staff are very welcoming and friendlly. Your experience matters. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. I would not recommend this gym to anyone. | Read 101-120 Reviews out of 262 I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. 2023 Trustpilot, Inc. All rights reserved. TruGym Stevenage. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. We also ensure all reviews are published without moderation. Verification can help ensure real people write reviews about real companies. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Ive been at this gym for nearly 2 years. Verification can help ensure real people write reviews about real companies. They are young, inexperienced and basically don't want to be there. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Verification can help ensure real people write reviews about real companies. Date of experience: 19 February 2018 I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Anyone can write a Trustpilot review. Good equipment. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. How many stars would you give TruGym? Trugym is just at the level that suits me. The staff are more interested in their weekend plans than theirmembers. Ive requested an email back and a call and have been told a customer representative will be in touch. I email head office never got a reply. Complaining to TruGym is difficult. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Other that that-a good gym. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. why would you not notify any body ? The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Head office failed to respond to emails! It goes against our guidelines to offer incentives for reviews. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Worst customer service ever have not had one reply to my messages or calls!! Here are 8 tips for writing great reviews. Voice your opinion today and hear what 263 customers have already said. | Read 61-80 Reviews out of 267 Join the 271 people who've already contributed. I use both the free weights, machines and also classes. !Poor service. Generally excellent facilties and equipment though can be a bit busy at times. Here are 8 tips for writing great reviews. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Absolutely flabbergasted of the audacity and attitude she had with me. I have been trying to contact them for a refund for months and have been completely ignored. For businesses Categories Blog. This year I registered again with a different email address. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Joined for a month at the Keighley branch in August 2013. Awful!!! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Your experience matters. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. | Read 21-40 Reviews out of 266 Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Suggested companies are based on peoples browsing tendencies. They've also had bad reports in the paper. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 261 people who've already contributed. Join the 242 people who've already contributed. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. kept it quiet from staff aswell ! because of this I was able to cancel my contract. Save your money, go elsewhere. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Anyone can write a Trustpilot review. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Here are 8 tips for writing great reviews. They now refuse to refund monies taken. Date of experience: 10 November 2022. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Here are 8 tips for writing great reviews. Awful!!! The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Join the 261 people who've already contributed. Also more weight clamps are needed as there aren't enough for the machines and free weights. I go to the gym because its an only female gym, however its extremly dirty. With an attitude like this it will surely be closing down soon. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. They definitely make it difficult to contact them through their website. Great for all ages, shapes and sizes! However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. trugym customer service. No matter how many times I try to contact them I never get a response. You can never get a response from customer service. Good luck TruGym you are going to need it! My feed back is that if I could train at another gym early in the morning I would. Anyone can write a Trustpilot review. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Same as below - Trugym Bromley closed and didnt refund the lost membership. There is a sign on the door which states check opening dates on social media. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Be friendly. Maybe they could squeeze in another floor mat area near the gym balls. We use cookies to ensure that we give you the best experience on our website. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Terrible service. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Broken equipment takes a long time to be repaired. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. DISGUSTING!! Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. I find the booking system for classes difficult to work out which is why I havent booked any yet. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Author: Stephen Greet, Co-founder. How many stars would you give TruGym? This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Management ineffective and ambivalent. so you can relax after your workout. Anyone can write a Trustpilot review. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Literally just paid for a day pass as the website said they were still open at stevenage. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session.
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