Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Ive always thought this was pretty cool. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I have created and recreated the Cloud Technical Team support process more times than I can count. Ensure you set up the routing for Advanced Cases properly. But trailhead gives an error message back. Thanks a lot because I asked SF support and got this answer which did not help me much. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . When it works it plays a sound to tell you that a case has been assigned to you. Tags @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. You will need it. The solution? thanks a bunch. Skip Main Navigation. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Look at the page layout and enable knowledge. I've had it take up to 24 hours :(. How frustrating! (Hint- search in setup for "support process". Review the steps to rename the console to 'Cloud Support Service Console'. I started the whole of the following steps in this section with the objective of creating a macro. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Could you share some details of what you have? Usually this is due to some pre-existing configuration or code in the challenge Org. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. We recommend using a new Developer Edition (DE) to check this challenge. Tweak service Console. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Two things try a different merge field for the name. I have used knowledge 1000 times and have never had anything like this. Ensure you group report results correctly. " I hope that you feel inspired. I add wrong queue to Presence Statuses but I still have the same issue. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. The challenge says "add the option for agents to compose emails within the console while looking at a case". Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Module. Use another way to specify capacity for the routing configurations. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I have created data categories and Subcategories and have activated.But have issue with the above error. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Review the steps to rename the console to 'Cloud Support Service Console'. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. When you start a create a new report, simply click to start with a clean screen. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. I have both Email to Case and On Demand Service enabled on the Email to Case page. Making dinner for Mom! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. We can't find the 'Customer Case Team' role. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Search for an answer or ask a question of the zone or Customer Support. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". In fact, you need to have better coding style to pass the challenges. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Once this was done, I passed the 3rd challenge section. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Would you like to share some details of your current configuration? Are you sure you want "email to case"? I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." No. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Start in setup. thing I could be missing?Thanks in advance! I have sent screen shot of my report to rebecca@capstorm.com . I tried 10 different possibilities. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). You do not need an overflow assignee, but you will need two queues. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Hello Trailhead Baby! on 6th challenge. Gosh how frustrating! Install the unmanaged package from the prework if you haven't already. Below are tips and gotchas for each report / dashboard. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. []Safari I got the stages added - its the 'and assign' that's hanging me up. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I really learned a lot here. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Did you perform any particular action to get the email available on the console ? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. *must be completed in lightning experience*1. "Can you please help me, what am I missing? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. You cannot customize its label or logo". I have the same problem, I have the same problem, could you solve it? Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Thank you very much for such an interesting post. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. This superbadge in specific helps building reusable granular components. Have you set up the routing address? Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Or "on demand email to case". Look at the page layout again- there is another item you will need to add. Enter the billing service credentials in the custom setting. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Why the change of heart? By clicking Sign up for GitHub, you agree to our terms of service and Select edit page4. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. No. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hi I am getting the below error. This way, I can take a deeper look. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Knowledge Basics for Lightning Experience. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. advanced apex specialist superbadge solution. @Joy.. Can you please share the solution ?r. Still stuck? read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. I'd bet that the solution is to "clone" not rename. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Ask Question Asked 2 years, 8 months ago. The free lemonade offer worked! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. New Profile button, instead of hitting the Clone button on the Technical profile page. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Glad you figured it out! I am having trouble with step 4. (Email to rebecca@capstorm.com). Salesforce course in Chennai Salesforce Online Course Salesforce course in Bangalore, adana escort - adyaman escort - afyon escort - aksaray escort - antalya escort - aydn escort - balkesir escort - batman escort - bitlis escort - burdur escort - bursa escort - diyarbakr escort - edirne escort - erzurum escort - eskiehir escort - eskiehir escort - eskiehir escort - eskiehir escort - gaziantep escort - gebze escort - giresun escort - hatay escort - sparta escort - karabk escort - kastamonu escort - kayseri escort - kilis escort - kocaeli escort - konya escort - ktahya escort - malatya escort - manisa escort - mara escort - mardin escort - mersin escort - mula escort - nide escort - ordu escort - osmaniye escort - sakarya escort - samsun escort - siirt escort - sincan escort - tekirda escort - tokat escort - uak escort - van escort - yalova escort - yozgat escort - urfa escort - zonguldak escort, adanaescort01.com - adiyamanescortxx.com - afyonarackiralama.net - aksarayescort.net - antalyaoyunpark.com - aydinescortkiz.com - balikesirescortlar.com - batmanescortlar.com - bitlisescortlar.com - burdurescortlar.com - bursamalaysias.com - diyarbakirambar.com - edirnedespor.com - erzurumyolkosusu.com - eskisehirescortlari.com - gaziantepekspres.org - gebzeescortkiz.com - giresunmaraton.com - hataykoleji.com - ispartakpss.com - karabukteknik.com - kastamonuajans.net - kayserivalisi.com - kilisescort.com - kocaeliescortlar.com - konyaescortlar.com - kutahyaizemlak.com - malatyadataksi.com - manisaescortlar.com - marasatasoyemlak.com - mardinfanatik.com - mersinmoda.com - muglaapart.net - nigdeyapi.com - orduescortt.com - osmaniyeyorum.com - sakaryanur.com - samsunescortlar.com - siirteyatirim.com - sincanoto.com - tekirdagescortlar.com - tokatforum.com - usakbasin.com - vanescortilan.com - yalovadaemlak.com - yozgattanal.com - sanliurfadayim.com - zonguldakescort.com, kayseriescortu.com - alacam.org - xescortun.com. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Goodness! This comment has been removed by the author. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hello, Thanks for your feedback. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. These are instructions on the types of rules you need to make. You, my amazing reader, get more than tips for a Salesforce Superbadge. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". It was an interesting project, and I wanted to share some lessons learned from . Thank you! Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Intermediate case users can access both lists of cases. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I'd try again since Trailhead had issues yesterday. Could you share what you have for your dashboard/report/etc and I'll take a look! Why the change of heart? Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Please guide me on this.Thanks. I have enabled the knowledge user check box in the user profile. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I have finally managed to get through this stage. We can't find a field called 'Question Long Text Area'. stuck in challenge 6 please help. Take a break, grab a snack, and watch this video. Tonight's challenge involves the creation of two processes. This thing is just hosed and I'm only on #2. This is my current version name. I am glad that you figured it out. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Do you have "Billing Topics" as a top data category with the 2 sub categories? My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I've been in this challenge for hours now. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Yes! I'm not sure I would have figured that out if I didn't stumble across this forum. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Ensure you create the Cloudy Weather Resolution automated action. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'.
