In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. Any delay in providing us with these details will prevent us from being able to issue tickets. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. You must also give us details of any relevant insurance coverage you hold. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. I remember it use to be 60, then 65, 70 and sometimes more. For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. Full and final payment is due 75 days prior to sailing. and will dispose of containers holding alcohol. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. We have appropriate security measures in place to protect this information. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) The health and safety of our guests is our number one priority. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) When you pay you will be supplied with an ATOL Certificate. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. If you booked 8/1/2010 or after the final payment is due 75 days. I advised that he actually pay no later than due date and that I always pay a few days sooner. Itineraries may change from time to time, both before and after your sailing departs. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. If in our reasonable opinion or the reasonable opinion of the ships Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. Your table number will be confirmed in your stateroom at the start of your cruise. Please note that passengers embark, travel in and disembark tenders at their own risk. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. On board there are certain facilities where each entry is restricted by age. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. . If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. Guests affected by reduced mobility, disability or a medical condition should advise us of how this may affect them and where appropriate, such guests should consider travelling with someone who can provide necessary assistance. Please check our website for full details. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. At the time of printing, all details listed in this brochure were correct. By continuing to browse the site, you agree to the use of cookies. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). Please always check your confirmation invoice on receipt to ensure it includes all relevant details. Ashley Kosciolek. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. The contract between us is governed by English law. I did a search on Celebrity site and this one as "final payment". To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. 2.7 Are there any formal health requirements? 2023 Celebrity Cruises, Inc. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. . We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. However, torch lighters and novelty lighters that look like guns are not allowed onboard. Posted August 3, 2010. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Regrettably we/the airline cannot guarantee your request. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. Celebrity Cruises' cancellation . Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. Persons using The Spa must be over the age of 18. There may be a requirement to carry out maintenance/building works on your cruise/hotel. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. That apparently came out in September of 2021. Please contact your G.P. Restrictions apply and this policy is subject to change without notice. I have a question about the due date for the final payment. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. After that point, your agent will hold the monies on our behalf until they are paid to us. Please contact your Personal Cruise Specialist or your travel agent for further details. Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . Full details will be provided at the time of booking. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. 1.7 How do I obtain the lowest price per person? Affluent Media Group, a Dotdash Meredith company. About two weeks from payment date we tried to pay on line. Where a refund is due, we will pay you the full amount of the decrease in our costs. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. You are also strongly advised to take out appropriate and adequate insurance to protect such items. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies which are available on board. 4.3 What about Special Services/Requirements? Activity. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. Unfortunately I was advised that they are unable to extend your final payment due date. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. You should receive a confirmation invoice and an ATOL Certificate if your holiday includes flights issued by the travel organiser showing that they are responsible for providing all elements of your holiday. I suppose I'll go ahead and pay it but I am a t. Regrettably, flight delays do occasionally occur. )Guest Drone Policy: 1. click on person 1 to upload and write text for person 1 and then select person 2 for 2nd person messages. You must also give us details of any relevant insurance coverage you hold. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. You must tell us about the problem as soon as possible. You must check the price of your chosen holiday at the time of booking. 5.6 Can you refuse to allow me to travel? We promise not to levy a surcharge within 30 days of the start of your holiday. On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. Please see your Confirmation Invoice for further details of our recommended insurance broker. If so, these will be confirmed to you at a later date. For ships originating in North America, the minimum drinking age is twenty-one (21). If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). Please also see section 1.3 above. We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. 379. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. Special care must be taken of such items. It is New Year's Da. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. For more information, see https://www.state.gov/state-sponsors-of-terrorism. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. How far out if final payment due? Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . For guests making bookings onboard any of our ships, different cancellation policies may apply. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. I just talked to a Captain's Club rep. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. The Latest Social Media Scam: Cross. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. The travel organisers own booking conditions will apply to your contract. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. These groups may take place on the dates when you are sailing with us. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. We are not able to offer flight only bookings. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). Please note, changes and errors occasionally occur. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. You must also give us details of any relevant insurance coverage you hold. 2.4 What should I do if my property is lost, delayed or damaged during air travel? Copies will be available from our suppliers. Some flights may incur a supplement which will be advised at the time of booking. Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador. Please ask your travel agent for further information. Please have your itinerary number available and one of our agents will assist you. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. 1. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom.
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